Service Planning and System Development:

• Transit System Service Design and Configuration
  
• Transit System Role in the Community
  
• Responding to Change
  
• Translating Organizational Purpose and Mission into Measurable, Performance- Driven Management of your Transit Organization.
  

Budgeting and Financial Management:

• Credit: Lines of Credit, Secured and Unsecured Debt
  
• Long Term Finance: Capital Projects and Replacement of Capital Assets
  
• Financial Security: Cyber security, Fraud Control, Cash Management
  
• Funding Streams
  
• Relating Local Economics to your Transit Financial Goals
  
• Performance Management and Measurement
  
• Annual Audits as a Management Tool
  

Transportation Operations Management:

• Policies and Procedures
  
• Safety and Risk Management
  
• Customer Service
  
• Operational Performance Management and Measurement
  
• Ensuring Accessibility to Persons with Disabilities
  

Human Resource Management:

• Personnel Management
  
• Compliance with Applicable Laws and Regulations
  
• Professional Development and Training for Your Staff
  
• Utilizing Volunteers in your Organization
  
• Addressing conflict and issues in the workplace

Procurement and Proposal Management:

• Determining the need
  
• Developing specifications
  
• Determining the procurement mechanism and (if appropriate), the pool of qualified prospective vendors or suppliers
  
• Issuing and carrying out the solicitation
  
• Selecting the vendor or supplier
  
• Executing a proposal or comparable procurement document
  
• Abiding by the terms of the proposal - monitoring the proposal or as appropriate
  
• Accepting the goods or services the proposal provides in accordance with your specifications
  
• Closing out the proposal
  

Organizational Leadership:

• Board Roles and Responsibilities
  
• Advisory Committees
  
• Organizational Mission and Purpose
  
• Advocacy and Engagement with Elected Leaders and Stakeholders
  

Transportation Grants Management (CTPA only)

• Types of state roles vis-à-vis grantees and sub-recipients Advisory Committees
  
• Grantee communication
  
• Intergovernmental relations
  
• Reporting and reviews
  
• Regal requirements and assuring effective performance