Certified Community Transportation Supervisor (CCTS)
Certification Training
Wednesday, December 2, 2026 - Thursday, December 3, 2026
9:00 AM - 5:00 PM | Both Days
Giles County Club | 500 Fort Branch Rd, Pearisburg, VA 24134
Registration is free to CTAV members and available on a first-come, first-served basis. Register today—tickets are limited!
Not a CTAV member? Join today!
WHO SHOULD ATTEND
This training is designed for transit supervisors, managers, lead staff, and emerging leaders who are responsible for, or preparing to take on, supervisory responsibilities within a community or public transportation organization.
It can also be positioned as a leadership-development opportunity for agencies looking to prepare their next generation of supervisors.
COURSE DESCRIPTION
Front-line supervisors play a critical role in the day-to-day success of transit operations. The CCTS program provides participants with the skills needed to successfully supervise employees, communicate effectively, build teams, manage performance, resolve conflict, and understand their role within the broader mission and operations of a transit organization.
Participants who successfully complete the program and certification examination will receive the Certified Community Transportation Supervisor (CCTS) professional certification from CTAA. The certification is valid for three years.
COURSE TOPICS
The program includes:
- Leadership and the Supervisor’s Role
- Leadership Styles and Decision Making
- Team Building
- Group Facilitation
- Communication Skills
- Recruitment and Retention
- Coaching and Counseling
- Performance Management
- Progressive Discipline
- Conflict Resolution
- Employee Motivation
- Certification Examination
PREREQUISITE
Participants must complete CTAA’s online Front Line Supervisor prerequisite course before attending the in-person training.
The prerequisite takes approximately four hours.
CTAV will collect registrations and provide the attendee list to CTAA. CTAA will then send participants the information needed to complete the prerequisite course.
WHAT ATTENDEES NEED
Participants should have:
- A working email address
- Laptop or other device to take the final certification exam
- A course manual will be provided electronically by CTAA.
QUESTIONS?
Contact us at christopher@ctav.org.
The training is being supported through DRPT/RTAP funding.
